Syncify

Refund policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through the Syncify (https://thesyncify.com) website.

Contact Information

For questions about returns and refunds, please contact our customer service via:

- Email:support@thesyncify.com

- Phone: +852 6350 0988

- Address: 48 Cameron Road, FLAT/RM C, 4/F, Tsim Sha Tsui, Kowloon Hong Kong SAR

Return Window

Customers have the right to cancel their purchase and return the product within 30 days of delivery date without providing any reason.

Return Instructions

1. Return Notification: To initiate a return, contact our customer service at support@thesyncify.com with your order number and a detailed reason for the return.

2. Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.

Packaging and Shipping

1. Safely pack the item in the original packaging with all labels and tags still attached.

2. Include the return authorization form and any necessary supporting documents or images.

3. Download and print the return label from the link provided in our email.

Return Costs

For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item.

Specific Return and Refund Conditions

- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days of delivery date, provided it is unused, undamaged, and in the original packaging.

- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Syncify (https://thesyncify.com) will cover the return shipping costs and provide a replacement product or a refund.

- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.

- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.

- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.

- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.

Policy for Damaged or Defective Goods

Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.

Policy for Non-Damaged Goods

If you change your mind, you can return the undamaged and unused product within 30 days of the delivery date. Ensure it is in the original packaging.

Timelines

- Return Window: Returns must be reported and shipped within 30 days of receiving the product.

- Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 business days. You will receive a confirmation email.

- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.

- Refund Period: After the return is approved, it takes up to 7 business days to process the refund to the original payment method.

- Refund Methods: Refunds are made to the original payment method used at the time of purchase.

Exceptions to the Return Policy

The following products cannot be returned:

- Custom or personalized items

- Hygiene products (e.g., socks, underwear) unless unopened and unused

Return Address

Send all returns to:
48 Cameron Road, FLAT/RM C, 4/F,
Tsim Sha Tsui,
Kowloon Hong Kong SAR

Shipping Method and Costs

- Shipping Method: DHL + Track & Trace

- Restocking Fees: $0

Legal Rights

This policy does not affect any applicable legal rights.

Questions?

Visit our FAQ page or contact our customer service.

Website name: Syncify

Company name: VERTEX TRADING CO.

Address: 48 Cameron Road, FLAT/RM C, 4/F, Tsim Sha Tsui, Kowloon Hong Kong SAR

E-Mail:support@thesyncify.com

Contact Form

Phone: +852 6350 0988

Customer service: Monday to Friday between 9:00 am to 5:00 pm.

Privacy policy

Updated on 24-04-2025

Syncify (“we”, “our” or “us”) is committed to protecting your privacy. This privacy policy explains how your personal information is collected, used, and disclosed by Syncify.

This privacy policy applies to our website and its associated subdomains (collectively, our “Service”) alongside our application Syncify. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and key terms Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information. Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Syncify, registered in the Hong Kong, responsible for your information under this privacy policy. Country: Where Syncify or the owners/founders of Syncify are based, in this case, the United States, Canada, Australia. Customer: Refers to the company, organization, or person that signs up to use the Syncify Service to manage the relationships with your consumers or service users. Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Syncify and use the services. IP address: Every device connected to the internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the internet. Personnel: Refers to those individuals who are employed by Syncify or are under contract to perform a service on behalf of one of the parties. Personal Data: Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person. Service: Refers to the service provided by Syncify as described in the relative terms (if available) and on this platform. Third-party service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. Website: Syncify’s site, which can be accessed via this URL: https://[hesyncify.com You: A person or entity that is registered with Syncify to use the Services.

What information do we collect? We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. This information may include:

Name / Username
Phone numbers
Email addresses
Mailing addresses
Billing addresses

How do we use the information we collect? Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us better respond to your individual needs).
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
To improve customer service (your information helps us more effectively respond to your customer service requests and support needs).
To process transactions.
To administer a contest, promotion, survey, or other site feature.
To send periodic emails.

When does Syncifyuse end user information from third parties? Syncify collects End User data necessary to provide the Syncify services to our customers. End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

When does Syncify use customer information from third parties? We receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a Syncify customer, we receive information from a third party that provides automated fraud detection services to Syncify. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

Do we share the information we collect with third parties? We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, sale of assets, or other business reorganization, we may also share or transfer your personal and non-personal information to our successors.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website, database storage and management, email management, storage marketing, credit card processing, customer service, and fulfilling orders for products and services you may purchase through the website. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it can be used to estimate the general location and other tech data such as connection speed, whether you have visited the website in a shared location, and the type of device used to visit the website. They may aggregate information about our advertising and what you see on the website and then provide auditing, research, and reporting for us and our advertisers.

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal processes (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules, and regulations.

Where and when is information collected from customers and end users? Syncify will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

How do we use your email address? By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We do not send unsolicited commercial emails because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. However, if you have provided the same email to us through another method, we may use it for any of the purposes stated in this policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How long do we keep your information? We keep your information only so long as we need it to provide Syncify to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and it is not required to be kept by law, we will either remove it from our systems or depersonalize it so that we can't identify you.

How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. However, we cannot guarantee absolute security of the information you transmit to Syncify or warrant that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Could my information be transferred to other countries? Syncify is incorporated in theUnited States, Canada, Australia. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

Is the information collected through the Syncify Service secure? We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes, or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Can I update or correct my information? The rights you have to request updates or corrections to the information Syncify collects depend on your relationship with Syncify. Personnel may update or correct their information as detailed in our internal company employment policies. Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us to (1) update or correct your personally identifiable information, (2) change your preferences regarding communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by canceling your account. Such updates, corrections, changes, and deletions will not affect other information that we maintain, or information that we have provided to third parties under this Privacy Policy prior to such update, correction, change, or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed, or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

Personnel If you are a Syncify worker or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes to administer benefits to workers and screen applicants.

You may contact us to (1) update or correct your information, (2) change your preferences concerning communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes, and deletions will not affect other information we maintain or information provided to third parties under this Privacy Policy prior to such update, correction, change, or deletion.

Sale of Business We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of Syncify or any of its Corporate Affiliates (as defined herein), or that portion of Syncify or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization, or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity that directly or indirectly controls, is controlled by, or is under common control with Syncify, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates per the terms of this Privacy Policy.

Governing Law This Privacy Policy is governed by the laws of the [SELLING COUNTRIES]without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts concerning any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under the Privacy Shield or the Swiss-US framework.

The laws of the United States, Canada, Australia, excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws.

By using Syncify or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

Your Consent We’ve updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our website, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

Links to Other Websites This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Syncify. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, are subject to that website’s rules and policies. Such third parties may use their cookies or other methods to collect information about you.

Advertising This website may contain third-party advertisements and links to third-party sites. Syncify does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or sites and does not accept any responsibility or liability for the conduct or content of those advertisements and sites and the offerings made by the third parties.

Advertising keeps Syncify and many of the websites and services you use free of charge. We work hard to ensure that ads are safe, unobtrusive, and as relevant as possible.

Third-party advertisements and links to other sites where goods or services are advertised are not endorsements or recommendations by Syncify of the third-party sites, goods, or services. Syncify takes no responsibility for the content of any of the ads, promises made, or the quality/reliability of the products or services offered in all advertisements.

Cookies for Advertising These cookies collect information over time about your online activity on the website and other online services to make online advertisements more relevant and effective to you. This is known as interest-based advertising. They also perform functions like preventing the same ad from continuously reappearing and ensuring that ads are properly displayed for advertisers. Without cookies, it is very difficult for an advertiser to reach its audience or to know how many ads were shown and how many clicks they received.

Cookies Syncify uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Blocking and disabling cookies and similar technologies Wherever you are located, you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of the website's features and services. You should also be aware that you may also lose some saved information (e.g., saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookies does not delete the cookie from your browser unless manually completed through your browser function.

Children’s Privacy We collect information from kids under the age of 13 just to better our services. If you are under 13, you may use our website only with the involvement of a parent or guardian.

Changes to our Privacy Policy We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and allow you to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.

Third-Party Services We may display, include, or make available third-party content (including data, information, applications, and other products services) or provide links to third-party websites or services ("Third-Party Services").

You acknowledge and agree that Syncify shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. Syncify does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services. Third-Party Services and links thereto are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.

Contact Us Don't hesitate to contact us if you have any questions regarding this Privacy Policy.

Via Email:support@thesyncify.com
Via this Link
Via Phone Number: +852 6350 0988

Company name: VERTEX TRADING CO.

Address: 48 Cameron Road, FLAT/RM C, 4/F, Tsim Sha Tsui, Kowloon Hong Kong SAR

E-Mail:support@thesyncify.com

Contact Form

Phone: +852 6350 0988

Customer service: Monday to Friday between 9:00 am to 5:00 pm.

Terms of Service

Syncify

https://thesyncify.com/

SELLING COUNTRIES: United States, Canada, Australia

CUSTOMER SERVICE PHONE: +852 6350 0988
COMPANY ADDRESS:
48 Cameron Road, FLAT/RM C, 4/F,
Tsim Sha Tsui,
Kowloon Hong Kong SAR

GENERAL TERMS AND CONDITIONS

By accessing and placing an order with Syncify, you confirm that you agree to and are bound by the service terms contained in the General Terms and Conditions outlined below. These terms apply to the entire website and any email or other form of communication between you and Syncify.

Under no circumstances shall the Syncify team be liable for any direct, indirect, special, incidental, or consequential damages, including but not limited to data or profit loss, arising from the use of, or the inability to use, the materials on this website, even if the Syncify team or an authorized representative has been notified of the possibility of such damages. If your use of materials from this site results in the need for maintenance, repair, or correction of equipment or data, you assume any costs thereof.

Syncify is not responsible for any outcomes that may occur during the use of our resources. We reserve the right to change prices and revise the use policy of resources at any moment.

LICENSE

Syncify grants you a revocable, non-exclusive, non-transferable, limited license to download, install, and use the website strictly in accordance with the terms of this Agreement.

These General Terms and Conditions constitute a contract between you and Syncify (referred to in these General Terms and Conditions as "Syncify", "us", "we", or "our"), the provider of the Syncify website and the services accessible from the Syncify website (which are collectively referred to in these General Terms and Conditions as the "Syncify Service").

You agree to be bound by these General Terms and Conditions. If you do not agree to these General Terms and Conditions, do not use the Syncify Service. In these General Terms and Conditions, "you" refers to both you as an individual and the entity you represent. If you violate any of these General Terms and Conditions, we reserve the right to cancel your account or block access to your account without prior notice.

DEFINITIONS AND KEY TERMS

To help explain things as clearly as possible in these General Terms and Conditions, every time any of these terms are referenced, they are strictly defined as:

- Cookie: a small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.

- Company: when this policy mentions "Company," "we," "us," or "our," it refers to VERTEX TRADING CO., 48 Cameron Road, FLAT/RM C, 4/F, Tsim Sha Tsui, Kowloon Hong Kong SAR.

which is responsible for your information under these General Terms and Conditions.

- Country: where Syncify or the owners/founders of Syncify are based, in this case, the Hong Kong.

- Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Syncify and use the services.

- Service: refers to the service provided by Syncify as described in the relative terms (if available) and on this platform.

- Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

- Website: Syncify’s site, which can be accessed via this URL: https://thesyncify.com

- You: a person or entity that is registered with Syncify to use the Services.

RESTRICTIONS

You agree not to, and you will not permit others to:

- License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the website or make the platform available to any third party.

- Modify, make derivative works of, disassemble, decrypt, reverse compile, or reverse engineer any part of the website.

- Remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) of Syncify or its affiliates, partners, suppliers, or the licensors of the website.

RETURN AND REFUND POLICY

Thank you for shopping at Syncify. We appreciate that you like to buy the stuff we build. We also want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Syncify. We’ll keep this as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Syncify, you agree to the terms set forth below along with Syncify 's Privacy Policy.

If, for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

YOUR SUGGESTIONS

Any feedback, comments, ideas, improvements, or suggestions (collectively, "Suggestions") provided by you to Syncify with respect to the website shall remain the sole and exclusive property of Syncify.

Syncify shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.

YOUR CONSENT

We’ve updated our General Terms and Conditions to provide you with complete transparency into what is set when you visit our site and how it’s being used. By using our website, registering an account, or making a purchase, you hereby consent to our General Terms and Conditions.

LINKS TO OTHER WEBSITES

These General Terms and Conditions apply only to the Services. The Services may contain links to other websites not operated or controlled by Syncify. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our General Terms and Conditions are no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

COOKIES

Syncify uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionalities like videos may become unavailable, or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place personally identifiable information in Cookies.

CHANGES TO OUR GENERAL TERMS AND CONDITIONS

You acknowledge and agree that Syncify may stop (permanently or temporarily) providing the Service (or any features within the Service) to you or to users generally at Syncify’s sole discretion, without prior notice to you. You may stop using the Service at any time. You do not need to specifically inform Syncify when you stop using the Service. You acknowledge and agree that if Syncify disables access to your account, you may be prevented from accessing the Service, your account details, or any files or other materials which are contained in your account.

If we decide to change our General Terms and Conditions, we will post those changes on this page and/or update the General Terms and Conditions modification date below.

MODIFICATIONS TO OUR WEBSITE

Syncify reserves the right to modify, suspend, or discontinue, temporarily or permanently, the website or any service to which it connects, with or without notice and without liability to you.

UPDATES TO OUR WEBSITE

Syncify may from time to time provide enhancements or improvements to the features/functionality of the website, which may include patches, bug fixes, updates, upgrades, and other modifications ("Updates").

Updates may modify or delete certain features and/or functionalities of the website. You agree that Syncify has no obligation to (i) provide any Updates or (ii) continue to provide or enable any particular features and/or functionalities of the website to you.

You further agree that all Updates will be (i) deemed to constitute an integral part of the website and (ii) subject to the terms and conditions of this Agreement.

THIRD-PARTY SERVICES

We may display, include or make available third-party content (including data, information, applications, and other product services) or provide links to third-party websites or services ("Third-Party Services").

You acknowledge and agree that Syncify shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. Syncify does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.

TERM AND TERMINATION

This Agreement shall remain in effect until terminated by you or Syncify.

Syncify may, in its sole discretion, at any time and for any reason, suspend or terminate this Agreement

Website link:https://thesyncify.com/

Company name: VERTEX TRADING CO.

Address: 48 Cameron Road, FLAT/RM C, 4/F, Tsim Sha Tsui, Kowloon Hong Kong SAR

E-Mail:support@thesyncify.com

Contact Form

Phone: +852 6350 0988

Customer service: Monday to Friday between 9:00 am to 5:00 pm.

Shipping policy

Syncify Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING COSTS

- Within the United States, Canada, Australia: Free shipping on all orders.

- No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.

- Last Order Time: 22:00 Central Standard Time (Chicago).

- Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

- Estimated Delivery Time: 7-12 business days.

- Business Days: Shipments occur Monday to Friday.

- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

- Total Delivery Time: It will take a total of 8-14 business days to receive your order.

SHIPPING PROCESS

- Reliable Courier Services: We ship via DHL and Fedex.

- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.

- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

TRACKING INSTRUCTIONS

- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.

- Questions: Our support team is ready to assist with any questions about tracking your order. Link to our contact us page.

MISSING ITEMS PROCEDURE

- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@thesyncify.com

- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURN POLICY

- Returns: Returns are accepted within 30 days of DELIVERY DATE.

- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.

- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Syncify

will cover the return shipping costs.

- Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.

RESTOCKING FEE

- No Restocking Fee: Syncify does not charge a restocking fee for any returns.

RETURN DELIVERY COSTS

- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.

- For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.

Company Information:

Website name: Syncify

Company name: VERTEX TRADING CO.

Address: 48 Cameron Road, FLAT/RM C, 4/F, Tsim Sha Tsui, Kowloon Hong Kong SAR

E-Mail:support@thesyncify.com

Contact Form

Phone: +852 6350 0988

Customer service: Monday to Friday between 9:00 am to 5:00 pm.

Shipping method

Billing Address